What is the minimum and maximum age required to rent a vehicle?
Renters must be at least 21 years old. The maximum rental age is 100.
Is there a required interval between bookings?
No required interval as long as the car is ready for the road and clean.
Do you offer any discounts or promotions?
Yes! Present Help Car Rentals offers several rental discounts:
- 3+ days – 5% off
- 7+ days – 10% off
- 15+ days – 15% off
- 30+ days – 20% off
- Weekly Special – Rent for 6 days, get the 7th day free
Is a security deposit required?
Yes. A $100 refundable security deposit is required and will be returned once the vehicle is returned in good condition and all tolls or tickets have been cleared.
What is the shortest and longest rental duration allowed?
There are no strict minimum or maximum time limits — Present Help Car Rentals offers flexible rental periods to meet your travel needs.
How are sales tax, coupons, and additional fees applied?
Sales tax is charged as per New Jersey law. Coupons and any additional fees are applied in accordance with Present Help Car Rentals’ policy at the time of booking.
How many miles are included with the rental?
Most rentals come with unlimited mileage.
If a mileage limit is part of your rental agreement, additional miles are charged at $0.30 per mile.
What are your standard business hours?
Office Hours: 6:00 AM – 10:00 PM
Phone Support: 24 hours
What are the allowed pick-up and return times?
Pick-Up: Between 6:00 AM and 10:00 PM (flexible upon request)
Drop-Off: Between 6:00 AM and 10:00 PM (flexible upon request)
We encourage all clients to maintain open communication for smooth coordination.
Do you allow pick-ups and returns outside business hours?
Yes, with prior arrangement and approval.
Do you offer delivery services?
Present Help Car Rentals does not typically offer delivery but may accommodate requests with advanced notice and agreement.
Estimated delivery fees include:
- Newark Airport – $100
- North Jersey – $150
- South Jersey – $150
- JFK / LGA Airports – $250
Note: Fees may vary depending on exact location and distance.
Is there a specific schedule for custom deliveries?
Yes. Custom deliveries must be scheduled in advance and agreed upon by both parties.
Are there any important extra details renters should know?
- Young Driver Fee (under 21): $250 (requires approval)
- Pre-Paid Gas Option: $55
- Refueling Fee: $15 + cost of fuel
- Late Fee: $25 per day
- Retrieval Fee: $200 minimum (additional costs may apply)
Travel Restrictions:
- Older Vehicles (2015 & earlier): Must remain within New Jersey, New York, and Pennsylvania.
- Newer Vehicles (2016 & later): May travel within New Jersey, New York, Pennsylvania, Delaware, Connecticut, and Rhode Island.
Travel outside these states requires prior approval.
Do you offer additional equipment or services?
No additional equipment or services are offered at this time.
What is the cost for an additional driver?
Additional driver details were not provided — please inquire directly when booking.
Are there any fees associated with EZ Pass or toll usage?
Yes.
- All vehicles include a UNI Pass device.
- Renters are responsible for all tolls, parking tickets, and traffic violations during their rental.
- Toll invoices may take 30–60 days to process. Once received, renters must promptly review and pay their invoice.
- If unpaid, Present Help Car Rentals reserves the right to charge the card on file for any outstanding tolls or violations.
Is there a cleaning fee? Under what conditions is it charged?
We take pride in delivering vehicles that are spotless and well-maintained. Cleaning fees apply only when a vehicle is returned in poor condition:
- Moderate Cleaning ($50): Mud, sand, bug debris, small spills, or mild odors
- Heavy Cleaning ($100): Moderate stains, smoke odors, or extensive dirt/bug debris
- Severe Cleaning ($150): Steam cleaning or full detailing required
- Pet Hair Removal ($150): For excessive pet hair
- Multiple Issues Cleaning ($250): When several issues are present
- Extremely Dirty: $200
- Filthy: $300+
- Beach Trips: $250 (sand or sunscreen residue requiring full detailing)
🐶 We love pets, but please keep your furry friends at home. Rentals must remain pet-free.
🚭 Absolutely no smoking (cigarettes, cigars, marijuana, vapes, etc.). Covering odors with spray won’t work — if we detect it, the $250 cleaning fee applies.
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